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IELTS General Training Reading Practice Test 2 (Sections 1–3)｜第 22 題

Section 2 — Conditions of Employment & Writing Effective Emails

Writing Effective Emails

Follow these simple rules to make a positive impression and get an appropriate response.

The text has six sections, A–F. Choose the correct heading for each section from the list of headings.

  1. Written communication
  2. Clarity
  3. Style
  4. Research
  5. End of message
  6. One point per email
  7. Relevance
  8. Specify the response you want
  9. The subject line
  10. Internal emails
提示
逐段找出核心主旨：主旨欄、一信一主題、簡潔、要求回應、訊息結束、文風。
正確答案

〔1〕Section A. Like a headline in a newspaper: it should grab the recipient’s attention and specify what the message is about – use a few well-chosen words. If the email is one of a series e.g. a weekly newsletter, include the date in the subject line. Never leave it blank. → I

〔2〕Section B. If you need to email someone about several different issues, write a separate email for each subject. This allows the recipient to reply to each one individually in a timely manner. For instance, one subject might be dealt with quickly while another could involve some research. If you have several related points, put them all in the same email but present each point in a numbered or bulleted paragraph. → F

〔3〕Section C. Your email should be clear and concise. Sentences should be short and to the point. The purpose of the message should be outlined in the first paragraph and the body should contain all of the relevant information. → B

〔4〕Section D. Be sure to include a ‘call to action’ – a phone call or a follow-up appointment perhaps. To ensure a prompt reply, incorporate your contact information – name, title, company, phone/fax numbers or extensions, even your business address if necessary. Even internal messages must have contact information. → H

〔5〕Section E. Only use this technique for very short messages or reminders where all the relevant information can fit in the subject line. Write EOM at the end of the line to indicate that the recipient doesn’t have to open the email. → E

〔6〕Section F. Emails, even internal ones, should not be too informal – after all, they are written forms of communication. Use your spell-check and avoid slang. → C

詳解
〔1〕 Section A 談主旨列如報紙標題、勿留空 → The subject line。
〔2〕 Section B 說不同主題分開寄 → One point per email。
〔3〕 Section C 說信要清楚簡潔、句子簡短 → Clarity。
〔4〕 Section D 說要加 call to action 與聯絡資訊 → Specify the response you want。
〔5〕 Section E 說短訊寫 EOM 表示不必開信 → End of message。
〔6〕 Section F 說勿太隨便、用拼字檢查、避免俚語 → Style。

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